cM
caroline M
1 reviews | Active since Apr 2017
17 Apr 2017, 13:14
policy problems
<p>hello peter,i have an investment and funeral cover policy with clientele,a consultant called me after my husband passed on in 2011 selling a policy which is an investment,i liked it and app**** for it telephonically.i later called clientele so that i can withdraw money in my investment account and i was told i only saved R2000 since 2011 of which i dont agree,they later said they will call me and ever since i have been waiting for their call..can you please help me cancel the policy and get my money back</p>
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Replies (2)
Clientele Life's replyOfficial
18 Apr 2017, 07:10Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply18 Apr 2017, 07:10
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
18 Apr 2017, 15:57Thank you for raising your concerns with us.
As per telephonic discussion, we have addressed all your concerns raised, and we confirmed the manner in which the policy is designed. We have provided you with a detailed breakdown of how the monthly premium is divided and invested.
We would also like to take this opportunity to sincerely apologise for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Millicent Kentshane
Compliance Investigator
Best regards,
Clientele Life's reply18 Apr 2017, 15:57
Official
Thank you for raising your concerns with us.
As per telephonic discussion, we have addressed all your concerns raised, and we confirmed the manner in which the policy is designed. We have provided you with a detailed breakdown of how the monthly premium is divided and invested.
We would also like to take this opportunity to sincerely apologise for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Millicent Kentshane
Compliance Investigator
Best regards,