1 reviews | Active since Dec 2017
Policy Payout and Flawed Arbitration
I recently lost my loved one about a month ago and he was a bread winner for the family, he was also a member of CLIENTELE life and CLIENTELE LEGAL from 2015 until last month (NOVEMBER 2017) when he passed away, he payed all his premiums even when he lost his job he made sure funds were available, up until he got sick in OCTOBER and didn't pay and he passed away in early NOVEMBER,when I tried to claim for insurance I was badly treated by CLIENTELE they told me they can't payout because of the payment that was not payed when he was ill,took the matter to CLIENTELE LEGAL which came back with an unsatisfactory review which only looks at the compony's side,I'm left stranded with 2 kids had to borrow money to bury my husband now I owe people.
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain. However, our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expect shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain. However, our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expect shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist