zS
zandile S
1 reviews | Active since Jun 2013
09 Jan 2020, 14:42
Policy payout
I'm super disappointed with the service my mother is getting from clientele. Our brother passed away and policy claims documents were submitted. It's been two weeks waiting for the claim to be paid out. We been advised claims with the assessor and this is the 2nd week. Can this be sorted out asap the funeral is this coming weekend
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Replies (3)
Clientele Life's replyOfficial
09 Jan 2020, 14:52Dear zandile S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply09 Jan 2020, 14:52
Official
Dear zandile S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
zS
zandile S's updateReviewer Update
09 Jan 2020, 16:13Please take into account the funeral is on Saturday i really don't understand the hold up. Documents were sent to your company last week already..
zS
zandile S's update09 Jan 2020, 16:13
Reviewer Update
Please take into account the funeral is on Saturday i really don't understand the hold up. Documents were sent to your company last week already..
Clientele Life's replyOfficial
13 Jan 2020, 08:09Dear Zandile S,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply13 Jan 2020, 08:09
Official
Dear Zandile S,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department