Item: Clientele Life
Rating: 1
Author: Andrew T

Clientele Life's replyOfficial

01 Mar 2024, 11:16

Dear Andrew T,

Thank you for raising your concerns with us.

At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.

Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply01 Mar 2024, 11:16

Official

Dear Andrew T,

Thank you for raising your concerns with us.

At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email, Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.

Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

AT

Andrew T's updateReviewer Update

01 Mar 2024, 11:32

I responded and asked them when will I receive my refund and till today no response.

What's worse they said that the policy will be cancelled but you guys DEBITED again.

You need giving answers

I called your offices no answer I send a WhatsApp a gent greets me and I'm still waiting for the response on what's app.

Why don't you call me to tell me when will money be in my account

AT

Andrew T's update01 Mar 2024, 11:32

Reviewer Update

I responded and asked them when will I receive my refund and till today no response.

What's worse they said that the policy will be cancelled but you guys DEBITED again.

You need giving answers

I called your offices no answer I send a WhatsApp a gent greets me and I'm still waiting for the response on what's app.

Why don't you call me to tell me when will money be in my account

Clientele Life's replyOfficial

01 Mar 2024, 11:53

Dear Andrew T,

Thank you for raising your concerns with us.

Please take note that the Independent Arbitrator has been notified of the inquiry and will get in touch with you soon.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply01 Mar 2024, 11:53

Official

Dear Andrew T,

Thank you for raising your concerns with us.

Please take note that the Independent Arbitrator has been notified of the inquiry and will get in touch with you soon.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

AT

Andrew T's updateReviewer Update

01 Mar 2024, 12:05

When they come back as I raised the issue the 11th of Feb 2024 and it's March already and
Did not get my money.

They responded last week Wednesday saying I will be refunded and the policy cancelled it's 7 working days already.

And why would I debit my account it they confirmed that the policy is cancelled on the 21st Feb 2024.

All I want is my MONEY guys I cannot go on like this

AT

Andrew T's update01 Mar 2024, 12:05

Reviewer Update

When they come back as I raised the issue the 11th of Feb 2024 and it's March already and
Did not get my money.

They responded last week Wednesday saying I will be refunded and the policy cancelled it's 7 working days already.

And why would I debit my account it they confirmed that the policy is cancelled on the 21st Feb 2024.

All I want is my MONEY guys I cannot go on like this

Clientele Life's replyOfficial

01 Mar 2024, 15:50

Dear Andrew T,

Thank you for raising your concerns with us.

Kindly note that your query was escalated as an urgent matter.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply01 Mar 2024, 15:50

Official

Dear Andrew T,

Thank you for raising your concerns with us.

Kindly note that your query was escalated as an urgent matter.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

AT

Andrew T's updateReviewer Update

02 Mar 2024, 07:34

Day 2 no one has called me and I am still waiting on my money . What should I do to get my money that's all I want this is the worst service I am experiencing.

I should use my money to hang on a machine for 30 min just to tell you I want my money back after you promised that my refund will be done

AT

Andrew T's update02 Mar 2024, 07:34

Reviewer Update

Day 2 no one has called me and I am still waiting on my money . What should I do to get my money that's all I want this is the worst service I am experiencing.

I should use my money to hang on a machine for 30 min just to tell you I want my money back after you promised that my refund will be done

Clientele Life's replyOfficial

05 Mar 2024, 08:17

Dear Andrew T,

Thank you for raising your concerns with us. Please note that you can respond to the email sent by the Independent Arbitrator for more information.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply05 Mar 2024, 08:17

Official

Dear Andrew T,

Thank you for raising your concerns with us. Please note that you can respond to the email sent by the Independent Arbitrator for more information.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Policy Number: *** /Our Reference CER:750323