Policy number ***
Good day
I am so furious with the terrible service i received form Clientele legal insurance Policy number *** I took a legal policy on the 01/04/2021 for R230 per month. the person who assisted me told me i will be covered immediate , i then phone a month later for assistant they told me about the waiting period, fine i waited 6 months later i phone for assistance they are telling me they can’t help me because i moved out of my house before i was covered.
the most frustrating part is the lies they use to attract people to join their policy they don't explain the correct process an procedures and be transparent , 6 months of paying for nothing they are telling me i should find a private lawyer to assist me i am so annoyed at their poor service , they ****** me R1380.
because of their dishonest!!!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
16 Sept 2021, 10:35 Dear Anele A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply16 Sept 2021, 10:35
Official
Dear Anele A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
20 Sept 2021, 11:05Dear Anele A
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Millicent Maswanganyi) has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Millicent Maswanganyi) has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Clientele Life's reply20 Sept 2021, 11:05
Official
Dear Anele A
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Millicent Maswanganyi) has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Millicent Maswanganyi) has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
's updateReviewer Update
21 Sept 2021, 09:10Good day
Thank you for your urgent respond and attending to my complaint efficiently ,i would like to say thank you for the positive feedback and responding in very polite and professional manner..
Thank you clientele.
Thank you for your urgent respond and attending to my complaint efficiently ,i would like to say thank you for the positive feedback and responding in very polite and professional manner..
Thank you clientele.
's update21 Sept 2021, 09:10
Reviewer Update
Good day
Thank you for your urgent respond and attending to my complaint efficiently ,i would like to say thank you for the positive feedback and responding in very polite and professional manner..
Thank you clientele.
Thank you for your urgent respond and attending to my complaint efficiently ,i would like to say thank you for the positive feedback and responding in very polite and professional manner..
Thank you clientele.
Clientele Life's replyOfficial
21 Sept 2021, 12:41Dear Anele Thank you for the positive feedback, we are glad to hear that your matter was resolved in a polite and professional manner. We trust that you find the above in order however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Sept 2021, 12:41
Official
Dear Anele Thank you for the positive feedback, we are glad to hear that your matter was resolved in a polite and professional manner. We trust that you find the above in order however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Shanitha Hanuman
Service Support Supervisor
Clientele Life