MK
Matshepo K
1 reviews | Active since Oct 2020
24 Oct 2020, 22:40
Policy not canceled.
I’ve been trying to cancel my life policy for some time now and I still don’t understand why money from my account is still debited. It’s very disappointing because I’ve explained numerous times that I can’t afford it yet it’s not canceled. This needs to be fixed immediately!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Oct 2020, 22:45Dear Matshepo K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Oct 2020, 22:45
Official
Dear Matshepo K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Oct 2020, 14:25Dear Matshepo K, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Clientele Life's reply26 Oct 2020, 14:25
Official
Dear Matshepo K, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life