Policy money not paid in a month

I had requested an encashment on my clientele investment on the 24th of November 2015. I sent an ID the same day and was told that the transfer will be done 8 days from the day the I'D copy is sent through in to the the account number that clientele has debiting for my premiums. After the 8th day, I have been calling clientele everyday. It is now the 22nd of december and I am still waiting for my money. Clientele service has been very poor and nobody informs me of what is happening. They had since transfered (on the 14th of December 2015) my money into an incorrect account yet nobody informs of what is happening to get my money. This morning Bongi hung up the the phone when I was enquiring. Yesterday I was promised an sms to explain what is being done with my query and I am still waiting. It's almost a month that I am waiting for my cash to be transfered into my account and this is highly unacceptable. I have wasted so much money on phoning Clientele, hence I decided to log my complaint on this site.