Policy lapse

I took a funeral policy with Clientele 7 years ago, to my surprise now I've been told that my policy has lapse due to non payments.

Early this year i phoned Clientele and notify them that im no longer working and they should stop debit orders from my bank account, i was provided with banking details where should I deposit my money into, banking details are as follows, ABSA BANK Acc No *** and policy number as my reference, as agreed the money is been deposited every month to the above-mentioned bank.

I received sms notification that my policy has lapse due to non payments, i have also sent several emails and i was told that t indeed my policy has lapse, meaning people are not doing their jobs properly.

The clientele service is very bad and i wont even recommend it for any one, i want all my money back for all this years as i have never put the claim to your company, I WANT IT ALL.

YOU SERVICE SUCKS.