TX
Thash X
1 reviews | Active since Mar 2016
14 Jul 2021, 17:23
Policy inactive but monies deducted
Each time I give this company chances, they always mess it up.
I took out an investment policy about 4 months ago and monies were deducted from my account earlier than the agreed date. On Monday I received a call from one of the consultants informing me that my policy is inactive. Please tell me who then has been deducting my money for the past 4 months if my policy is inactive?
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Replies (3)
Clientele Life's replyOfficial
23 Jul 2021, 16:34Dear Thash X
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Jul 2021, 16:34
Official
Dear Thash X
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Jul 2021, 14:49 Dear Thash X, Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologize for any delays in responding to your query.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly note that we will contact you again tomorrow to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly note that we will contact you again tomorrow to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply26 Jul 2021, 14:49
Official
Dear Thash X, Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologize for any delays in responding to your query.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly note that we will contact you again tomorrow to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly note that we will contact you again tomorrow to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
27 Jul 2021, 09:23 Dear Thash X, Thank you for raising your concerns and bringing this matter to our attention.
We have attempted to contact you today on the cell phone number provided to discuss and address your complaint, to no success. Our records indicate that you have been in contact with one of our Client Services consultants and it was confirmed that your Clientele Wealth Plan is in an active status. We would like to apologize for the incorrect information that was provided by the consultant that called you, we assure you this is not the level of service we aim to provide our clients We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We have attempted to contact you today on the cell phone number provided to discuss and address your complaint, to no success. Our records indicate that you have been in contact with one of our Client Services consultants and it was confirmed that your Clientele Wealth Plan is in an active status. We would like to apologize for the incorrect information that was provided by the consultant that called you, we assure you this is not the level of service we aim to provide our clients We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply27 Jul 2021, 09:23
Official
Dear Thash X, Thank you for raising your concerns and bringing this matter to our attention.
We have attempted to contact you today on the cell phone number provided to discuss and address your complaint, to no success. Our records indicate that you have been in contact with one of our Client Services consultants and it was confirmed that your Clientele Wealth Plan is in an active status. We would like to apologize for the incorrect information that was provided by the consultant that called you, we assure you this is not the level of service we aim to provide our clients We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We have attempted to contact you today on the cell phone number provided to discuss and address your complaint, to no success. Our records indicate that you have been in contact with one of our Client Services consultants and it was confirmed that your Clientele Wealth Plan is in an active status. We would like to apologize for the incorrect information that was provided by the consultant that called you, we assure you this is not the level of service we aim to provide our clients We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life