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Yonela N

1 reviews | Active since Mar 2024

28 Mar 2024, 10:08

Policy I have no Idea of

I was ****med by you Clientele people who said they were agents ,They told me I am not joining anything but they are taking my details in order for me to get Adverts from you guys and I gave them because I did not want to be rude , and I told them I am just a student I know nothing about insurances , I'm still 19 , then in February a debit order of R294 from my NSFAS MONEY was debited from my account and I have never approved it , I went to the bank for help they told me I can't reverse it I jave to call you guys , I called but couldn't get through, then again this month thy took another R294 I have tried calling but no one is helping all I want is my money bck because that is the money I am supposed to be buying food with right now in my account I'm left with only R6 because pf Clientele , please give me back my money and cancel this thing ,you are ****mmers

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Replies (2)
Clientele Life
Clientele Life's reply28 Mar 2024, 13:06
Official
Dear Yonela N,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
            
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply03 Apr 2024, 11:29
Official
 Dear Yonela N, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards Market Conduct,