CM
Cikizwa M
1 reviews | Active since Nov 2020
24 Nov 2020, 18:43
Policy Encashment
I have completed a and emailed encashment form; attached required supporting documents ; sent an email to *** on the 18th September. All I get almost weekly are different people emailing me with excuses that they can't get hold of me but I never see any missed call from them. Every freaken time I'm asked to confirm banking details and like a fool I did it countless times but dololo money in my account. Each email is promising me payment within 8 days, I don't know how many of those days have passed. This is disgusting.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 Nov 2020, 05:12Dear Chikizwa M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Nov 2020, 05:12
Official
Dear Chikizwa M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Dec 2020, 09:01Dear Cikizwa M,
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
At the outset, we would like to apologise for the delay in payment and any inconvenience you may have experienced. As per our telephonic discussion, we have explained that this was due to a misunderstanding regarding the bank account in which the payment should be done.
Furthermore, we confirm that the policy was cancelled and the payment was processed on the 25th of November 2020.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
At the outset, we would like to apologise for the delay in payment and any inconvenience you may have experienced. As per our telephonic discussion, we have explained that this was due to a misunderstanding regarding the bank account in which the payment should be done.
Furthermore, we confirm that the policy was cancelled and the payment was processed on the 25th of November 2020.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply04 Dec 2020, 09:01
Official
Dear Cikizwa M,
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
At the outset, we would like to apologise for the delay in payment and any inconvenience you may have experienced. As per our telephonic discussion, we have explained that this was due to a misunderstanding regarding the bank account in which the payment should be done.
Furthermore, we confirm that the policy was cancelled and the payment was processed on the 25th of November 2020.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
At the outset, we would like to apologise for the delay in payment and any inconvenience you may have experienced. As per our telephonic discussion, we have explained that this was due to a misunderstanding regarding the bank account in which the payment should be done.
Furthermore, we confirm that the policy was cancelled and the payment was processed on the 25th of November 2020.
We trust that this is all you require however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life