SK
Sandra K
1 reviews | Active since Mar 2011
08 Jun 2022, 02:23
Policy
Just tried to put in a claim and they say I have no active policy. I recently had a dispute with the amount deducted and they called and explained. No one told me the policy has lapsed . After I understood the explanation I took it upon myself to pay and make up for the outstanding amount. They accepted the payment and must thanked me for paying but did not say anything . Then they rather give me all the 623 that i have paid from 2014 which is far more that they cover. About 59000
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
08 Jun 2022, 10:14Dear Sandra K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply08 Jun 2022, 10:14
Official
Dear Sandra K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Jun 2022, 15:44Dear Sandra K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply08 Jun 2022, 15:44
Official
Dear Sandra K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
SK
Sandra K's updateReviewer Update
10 Jun 2022, 07:33Please advise the date it lapsed and please refund me the R1000 you accepted without advising me that the policy has lapsed. It is the 1st time today the 10th that I receive the confirmation that the policy has lapsed .
Please refund my thousand rand ASAP.
Please refund my thousand rand ASAP.
SK
Sandra K's update10 Jun 2022, 07:33
Reviewer Update
Please advise the date it lapsed and please refund me the R1000 you accepted without advising me that the policy has lapsed. It is the 1st time today the 10th that I receive the confirmation that the policy has lapsed .
Please refund my thousand rand ASAP.
Please refund my thousand rand ASAP.
SK
Sandra K's updateReviewer Update
10 Jun 2022, 08:05For that matter I want them to refund all the monies I paid from 2014
SK
Sandra K's update10 Jun 2022, 08:05
Reviewer Update
For that matter I want them to refund all the monies I paid from 2014
Clientele Life's replyOfficial
24 Jun 2022, 15:25Dear Sandra K
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated feedback regarding your concerns and the status of your policy. As discussed telephonically, we explained the refund process and you confirmed that you were not satisfied with the feedback. We have forwarded our internal escalation process as discussed. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated feedback regarding your concerns and the status of your policy. As discussed telephonically, we explained the refund process and you confirmed that you were not satisfied with the feedback. We have forwarded our internal escalation process as discussed. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply24 Jun 2022, 15:25
Official
Dear Sandra K
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated feedback regarding your concerns and the status of your policy. As discussed telephonically, we explained the refund process and you confirmed that you were not satisfied with the feedback. We have forwarded our internal escalation process as discussed. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated feedback regarding your concerns and the status of your policy. As discussed telephonically, we explained the refund process and you confirmed that you were not satisfied with the feedback. We have forwarded our internal escalation process as discussed. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life