LS
Lizwi S
1 reviews | Active since Oct 2019
28 Oct 2019, 17:26
Policy
Clientele has debited me with giving time to make a decision. They rushed me to sign a form and then after they took my money two time on a date I have never even thought about even when I stopped their debit order, they took my money.
When they I call them to cancel this thing, they tell me I will receive cashback that is far very far less than the money they took from me.
People think carefully before joining any policy from Clientele
Helpful (0)
Replies (8)0
Replies (8)
Clientele Life's replyOfficial
29 Oct 2019, 08:43Dear Lizwi S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply29 Oct 2019, 08:43
Official
Dear Lizwi S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
29 Oct 2019, 15:32Dear Lizwi S
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 29/10/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you as a response to the email that was sent to *** so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 29/10/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you as a response to the email that was sent to *** so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Clientele Life's reply29 Oct 2019, 15:32
Official
Dear Lizwi S
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 29/10/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you as a response to the email that was sent to *** so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 29/10/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you as a response to the email that was sent to *** so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
LS
Lizwi S's updateReviewer Update
29 Oct 2019, 16:07Please call me at 4:30 or tommorow at 8:00
Thanks
Thanks
LS
Lizwi S's update29 Oct 2019, 16:07
Reviewer Update
Please call me at 4:30 or tommorow at 8:00
Thanks
Thanks
LS
Lizwi S's updateReviewer Update
29 Oct 2019, 16:13They said two me I will not receive my money back, when I ask "where did my money go?" they are telling me about the policy that will not help me. Clientele, I need my total amount back, your person who recruited me did not tell me that my money is divided into different destinations as you told me over the phone, my money was taken by ONE collector, so I need it back because the people you've employed to recruit people don't want to accept when we say"we have no time" they sign for us, WHO SAID THAT IM GETTING PAID AT THE 25th, please. This is not right.
LS
Lizwi S's update29 Oct 2019, 16:13
Reviewer Update
They said two me I will not receive my money back, when I ask "where did my money go?" they are telling me about the policy that will not help me. Clientele, I need my total amount back, your person who recruited me did not tell me that my money is divided into different destinations as you told me over the phone, my money was taken by ONE collector, so I need it back because the people you've employed to recruit people don't want to accept when we say"we have no time" they sign for us, WHO SAID THAT IM GETTING PAID AT THE 25th, please. This is not right.
LS
Lizwi S's updateReviewer Update
29 Oct 2019, 16:2125th is not my payment date, and yet the debit order first ran at the 25th, and the following month it ran at the 26th, why???? give us time to think and Run into conclusions, not this process.
You can't take a specific amount of money and say I will receive less, why because I have received no service. I want my money as it is. I was destructed a lot by this inconvenient debit orders. I was at the garage asking for full tank petrol, when I swipe my Capitec card, it declined, I saw a message saying I was debited this amount on a surprise day. Please.
You can't take a specific amount of money and say I will receive less, why because I have received no service. I want my money as it is. I was destructed a lot by this inconvenient debit orders. I was at the garage asking for full tank petrol, when I swipe my Capitec card, it declined, I saw a message saying I was debited this amount on a surprise day. Please.
LS
Lizwi S's update29 Oct 2019, 16:21
Reviewer Update
25th is not my payment date, and yet the debit order first ran at the 25th, and the following month it ran at the 26th, why???? give us time to think and Run into conclusions, not this process.
You can't take a specific amount of money and say I will receive less, why because I have received no service. I want my money as it is. I was destructed a lot by this inconvenient debit orders. I was at the garage asking for full tank petrol, when I swipe my Capitec card, it declined, I saw a message saying I was debited this amount on a surprise day. Please.
You can't take a specific amount of money and say I will receive less, why because I have received no service. I want my money as it is. I was destructed a lot by this inconvenient debit orders. I was at the garage asking for full tank petrol, when I swipe my Capitec card, it declined, I saw a message saying I was debited this amount on a surprise day. Please.
Clientele Life's replyOfficial
30 Oct 2019, 16:02Dear Lizwi S Thank you for your prompt response. As per telephonic discussion on the 30/10/2019 you have a 30-day cooling off period to cancel the policy. This means, from the time we send you policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 30 days, we will refund the premiums you have paid. We have since discussed a solution moving forward and you have confirmed that you are satisfied with the outcome. We trust that this is all you require at this time however feel free to contact us again should you need any further assistance. Kind Regards, Siphesihle RodoloService Support Specialist
Clientele Life's reply30 Oct 2019, 16:02
Official
Dear Lizwi S Thank you for your prompt response. As per telephonic discussion on the 30/10/2019 you have a 30-day cooling off period to cancel the policy. This means, from the time we send you policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 30 days, we will refund the premiums you have paid. We have since discussed a solution moving forward and you have confirmed that you are satisfied with the outcome. We trust that this is all you require at this time however feel free to contact us again should you need any further assistance. Kind Regards, Siphesihle RodoloService Support Specialist
LS
Lizwi S's updateReviewer Update
31 Oct 2019, 12:17I will inform after I see out come, you said I must wait between 5 to 10 days. I am still waiting, I've seen no outcome yet.
LS
Lizwi S's update31 Oct 2019, 12:17
Reviewer Update
I will inform after I see out come, you said I must wait between 5 to 10 days. I am still waiting, I've seen no outcome yet.
LS
Lizwi S's updateReviewer Update
01 Nov 2019, 21:28Thanks a lot, Clientele did a Justice
LS
Lizwi S's update01 Nov 2019, 21:28
Reviewer Update
Thanks a lot, Clientele did a Justice