mM
mabatho M
1 reviews | Active since Mar 2009
03 Oct 2025, 14:39
Policy cancelled but company debited my account
Good day, I cancelled my policy in August and to my suprise Clientele debited my account end of September. I would like a refund please
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Replies (2)
Clientele Life's replyOfficial
03 Oct 2025, 15:04Dear Mabatho M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply03 Oct 2025, 15:04
Official
Dear Mabatho M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
08 Oct 2025, 13:00Dear Mabatho M,
Thank you for raising your concerns with us.
Kindly note that the policy was cancelled on the 26th of August. We require 31 days to cancel the debit order so the last debit should have been the 1st of September. We would like to apologise for the debit order that was raised in your bank account on the 1st of October.
As per our telephone discussion, the policy has been cancelled and there shouldn’t be a debit on the 1st of November. However, if there is, please respond to the email we have sent so that we can arrange for a refund and ensure that the debit order remains inactive.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply08 Oct 2025, 13:00
Official
Dear Mabatho M,
Thank you for raising your concerns with us.
Kindly note that the policy was cancelled on the 26th of August. We require 31 days to cancel the debit order so the last debit should have been the 1st of September. We would like to apologise for the debit order that was raised in your bank account on the 1st of October.
As per our telephone discussion, the policy has been cancelled and there shouldn’t be a debit on the 1st of November. However, if there is, please respond to the email we have sent so that we can arrange for a refund and ensure that the debit order remains inactive.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life