TM
Tshepo M
1 reviews | Active since Jul 2021
27 Jul 2021, 22:32
Policy cancellation , refund and debit order cancellation.
I want to cancel the policy and get a refund on the 1st premium got deducted in my account as I was ******* in joining the organisation. Please cancel the debit order with my bank. Am a student and i can't afford to pay these monthly premiums with my NSFAS living allowance.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
28 Jul 2021, 10:07Dear Tshepo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jul 2021, 10:07
Official
Dear Tshepo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jul 2021, 11:58 Dear Tsepo Masilela At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on an even day and also confirmed that your cancelation request was processed on 27 July. Furthermore, I have confirmed that a refund will be processed and also confirmed the Turn Around Time for funds to be available on in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply28 Jul 2021, 11:58
Official
Dear Tsepo Masilela At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on an even day and also confirmed that your cancelation request was processed on 27 July. Furthermore, I have confirmed that a refund will be processed and also confirmed the Turn Around Time for funds to be available on in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance