MM
Musawenkosi M
1 reviews | Active since Apr 2021
18 Apr 2021, 10:14
POLICY CANCELLATION
Good morning
I have been ******* by a clientele sales person to join the client funeral plan Policy No. *** . The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise I recieved an sms from clientele informing me that they will be a debit of R247 without my consent. I tried contacting customer care service with no luck. Can you please help me cancel this policy before the debit commences I am a student and I can't afford it .
Thank you
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
19 Apr 2021, 09:19Dear Musawenkosi M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply19 Apr 2021, 09:19
Official
Dear Musawenkosi M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 15:19Dear Musawenkosi M,
Thank you for raising your concerns.
Thank you for raising your concerns.
We confirm that we have assessed your complaint and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback.
It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account.
As requested, the policy has successfully been cancelled and the debit order process was explained and you confirmed that you speak to your bank.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply04 May 2021, 15:19
Official
Dear Musawenkosi M,
Thank you for raising your concerns.
Thank you for raising your concerns.
We confirm that we have assessed your complaint and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback.
It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account.
As requested, the policy has successfully been cancelled and the debit order process was explained and you confirmed that you speak to your bank.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Market Conduct