VS
Victor S
1 reviews | Active since Dec 2022
05 Feb 2026, 09:26
Policy cancellation
Hi I have been trying to cancel my perks policy with you guys and I'm not getting a response, I have tried calling several times and the line just rings until I get cut off. Please assist with the cancellation of the policy.
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Replies (2)
Clientele Life's replyOfficial
05 Feb 2026, 09:34Dear Victor S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply05 Feb 2026, 09:34
Official
Dear Victor S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
05 Feb 2026, 12:56Dear Victor S, At the outset I would like to apologize for the inconvenience we might have caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 5th of February 2026. Furthermore, I have informed you that the only records we have on the system is 2 emails received on the 2nd and the 5th of February 2026 and a BOT response was sent providing you with an alternative number to contact us on. As you have mentioned, your calls couldn’t get through due to an influx on calls received by client services. Your Clientele Perks plan has been cancelled and no further debit orders will go through your banking account as the end of February 2026. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply05 Feb 2026, 12:56
Official
Dear Victor S, At the outset I would like to apologize for the inconvenience we might have caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 5th of February 2026. Furthermore, I have informed you that the only records we have on the system is 2 emails received on the 2nd and the 5th of February 2026 and a BOT response was sent providing you with an alternative number to contact us on. As you have mentioned, your calls couldn’t get through due to an influx on calls received by client services. Your Clientele Perks plan has been cancelled and no further debit orders will go through your banking account as the end of February 2026. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life