TM
Tshilidzi M
1 reviews | Active since Jul 2015
17 Jun 2020, 05:27
Policy Cancellation
Good morning, I would like to cancel my policy with immediate effect. I don't need any refund, I just want the policy canceled. Policy number is AF984550. Thank you in advance.
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Replies (2)
Clientele Life's replyOfficial
17 Jun 2020, 10:29Dear Tshilidzi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2020, 10:29
Official
Dear Tshilidzi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Jun 2020, 15:45Dear Tshilidzi, As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. Regarding the concerns raised, we can confirm that upon cancellation on 17 June 2020 the refund process was explained accordingly.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniServicve Support Specialist
Clientele Life
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniServicve Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2020, 15:45
Official
Dear Tshilidzi, As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. Regarding the concerns raised, we can confirm that upon cancellation on 17 June 2020 the refund process was explained accordingly.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniServicve Support Specialist
Clientele Life
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniServicve Support Specialist
Clientele Life