GK
Gift K
1 reviews | Active since Dec 2025
04 Dec 2025, 08:01
Policy cancellation and refund
Good morning,I met clientele agent on the 14th of November and they took my personal details saying they want it for record that they spoke with me and to my surprise I ended up with a R360 debit order of which I called head office to cancancel the policy on the 18th of November and the deducted the money from my account on the 28th of November and requested a refund to no avail.
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Replies (2)
Clientele Life's replyOfficial
04 Dec 2025, 09:15Dear Gift K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply04 Dec 2025, 09:15
Official
Dear Gift K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
05 Dec 2025, 10:06Dear Gift K, Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised.
We have since communicated that the refund process was explained upon cancellation and confirmed the turnaround time for the payment to reflect in your respective bank account. Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service. Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
We have since communicated that the refund process was explained upon cancellation and confirmed the turnaround time for the payment to reflect in your respective bank account. Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service. Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply05 Dec 2025, 10:06
Official
Dear Gift K, Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised.
We have since communicated that the refund process was explained upon cancellation and confirmed the turnaround time for the payment to reflect in your respective bank account. Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service. Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
We have since communicated that the refund process was explained upon cancellation and confirmed the turnaround time for the payment to reflect in your respective bank account. Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it and value your input with regard to the quality of our service. Unfortunately, you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life