Policy cancellation

Dear Davhana T, 
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life

Dear Davhana T, 
 
Thank you for raising your concerns with us. 
 
At the outset, we would like to apologise for the delay in responding to your query and any inconvenience you may have experienced.
 
As per our telephonic discussion, we confirm that your policy has been cancelled as per your request, the cancellation and refund process was explained accordingly.  
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Lindiwe Mabizela
Service Recovery Specialist 
Clientele Life