Policy cancellation

Clientele does not even deserve the one star i gave them. I called in to cancel a policy on behalf of my mother and they refused to do so and asked that my mother cancels it herself. She called in to get it cancelled but they are still deducting money from her account even after cancelling. We have resorted to sending her money via e wallet and cash send because now whenever there’s money in the account, Clientele keeps taking it. This is disgusting and horrible, my mother is old with chronic illnesses for clientele to add on her stresses. Please sort this out. Her name is Noxolo Diniso ***. Call her and cancel the damn policy