ZN
Zibuyile N
1 reviews | Active since Aug 2020
28 Aug 2020, 18:53
Policy cancellation
Hi can you please help me,I was ****med by clientele agents they asked me to give them my ID number and my bank card to check if I can qualify for their funeral cover and if I did qualify one of the agents will phone and ask me if I am interested to clientele funeral but I didn't get any call them,after a while they started debuting my money from my account then I sent an email to their services so that I can cancel, I ended up ignored.my I'd number:*** cell:*** please help me cancel this
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Replies (2)
Clientele Life's replyOfficial
31 Aug 2020, 09:23Dear Zibuyile N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply31 Aug 2020, 09:23
Official
Dear Zibuyile N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Sept 2020, 09:22Dear Zibuyile N,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply03 Sept 2020, 09:22
Official
Dear Zibuyile N,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Market Conduct