VS
Vulanie S
1 reviews | Active since Jul 2019
03 Jul 2019, 21:00
Policy cancellation
I was told that a consultant will call and explain the policy and to confirm if i wanted the policy but none called, month end I got a message saying R228 is gone. I would like to cancel the policy as soon as possible
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Replies (2)
Clientele Life's replyOfficial
04 Jul 2019, 07:54 Dear Vulanie S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply04 Jul 2019, 07:54
Official
Dear Vulanie S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
05 Jul 2019, 15:50 Dear Vulanie S
By now our Compliance Department has investigated the contents of your complaint and Lucia Mpofu contacted you to provide the necessary feedback. As per your request the policy was cancelled. We would like to apologise for the misinterpretation and the matter has been addressed with the broker. Should you require further assistance please do not hesitate to contact us again. Yours sincerely, Compliance Department
By now our Compliance Department has investigated the contents of your complaint and Lucia Mpofu contacted you to provide the necessary feedback. As per your request the policy was cancelled. We would like to apologise for the misinterpretation and the matter has been addressed with the broker. Should you require further assistance please do not hesitate to contact us again. Yours sincerely, Compliance Department
Clientele Life's reply05 Jul 2019, 15:50
Official
Dear Vulanie S
By now our Compliance Department has investigated the contents of your complaint and Lucia Mpofu contacted you to provide the necessary feedback. As per your request the policy was cancelled. We would like to apologise for the misinterpretation and the matter has been addressed with the broker. Should you require further assistance please do not hesitate to contact us again. Yours sincerely, Compliance Department
By now our Compliance Department has investigated the contents of your complaint and Lucia Mpofu contacted you to provide the necessary feedback. As per your request the policy was cancelled. We would like to apologise for the misinterpretation and the matter has been addressed with the broker. Should you require further assistance please do not hesitate to contact us again. Yours sincerely, Compliance Department