NS
Nkosikhona S
1 reviews | Active since Jul 2020
08 Jul 2020, 23:09
Policy cancellation
I need to cancel my policy, I've been with clientele for over a year now. The consultant took my details and promise to call me so that I can activate my policy, I was never called but at the end of each month my bank account is debited. I told the consultant that I'm recently unemployed I will join clientele once I get a job. My ID number is ***....I want all my money back
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Replies (2)
Clientele Life's replyOfficial
09 Jul 2020, 08:41Dear Nkosikhona S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply09 Jul 2020, 08:41
Official
Dear Nkosikhona S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
10 Jul 2020, 12:12Dear Nkosikhona S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. You confirm that you are satisfied with the feedback given, however, the escalation process has been sent to your cell number. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. You confirm that you are satisfied with the feedback given, however, the escalation process has been sent to your cell number. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct
Clientele Life's reply10 Jul 2020, 12:12
Official
Dear Nkosikhona S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. You confirm that you are satisfied with the feedback given, however, the escalation process has been sent to your cell number. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. You confirm that you are satisfied with the feedback given, however, the escalation process has been sent to your cell number. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct