ML
Msarh L

1 reviews | Active since Nov 2020

02 Nov 2020, 00:10

POLICY CANCELLATION

Dear clientele I want my IFA altimate foundation policy to be cancelled. I'm a student i can't afford to pay R389 premiums, it's just too much. I met a guy in town and he said he is in IFA business and i must join. He registered me and said he will contact me for meetings, how the business work and he never. I wasn't aware that i was signing to this until the first deductions were made on my account. I contacted clientele to cancel the policy. The lady who assisted me said she is unable do that but the matter will be directed to relevant offices; I will recieve a call from them in 48hrs and they will help me to cancel. Until today i haven't recieve that call. Yesterday deductions were made again. I'm very disappointed!!! I feel like I'm being ******.

0
Replies (2)
Clientele Life
Clientele Life's reply02 Nov 2020, 11:01
Official
Dear  Msarh L 

We confirm receipt of the concerns. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
Clientele Life
Clientele Life's reply04 Nov 2020, 15:15
Official
Dear Msarh L
 
By now you have been contacted by our Compliance Investigator (Thandeka Khiba).  Who has explained the channel in which the policy was sold?  
 
We have further assisted with a solution moving forward.
 
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
 
Yours sincerely, 
 
Market Conduct Team