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MAKGAUTA M
1 reviews | Active since Sept 2012
30 Apr 2021, 20:58
Policy canceled but debited
Their customer service is non existence, they bluntly ignore you especially when you cancel the policy. So on the 26 March I emailed them requesting a cancelation of my policy, 1st of April emailed again still nothing I then phoned, by that time they already debited my account. Eventually they couldn't ignore me and they were forced to cancel and sent a letter on the 14 April but I demand my money they debited again because as far as I'm concerned my policy was canceled on the 26 March its not my problem that you don't respond to your clients. Please refund me, that money is for my new service provider you failed so stop debiting
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Replies (2)
Clientele Life's replyOfficial
01 May 2021, 11:07Dear Makgauta
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 May 2021, 11:07
Official
Dear Makgauta
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 13:15Dear Makgauta We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. We have since communicated that your policy was cancelled as per your request and the cancellation process was explained accordingly. It was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that the refund process was explained to you on even date. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply04 May 2021, 13:15
Official
Dear Makgauta We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. We have since communicated that your policy was cancelled as per your request and the cancellation process was explained accordingly. It was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that the refund process was explained to you on even date. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life