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Sibongile M

1 reviews | Active since Oct 2020

31 Oct 2020, 13:04

Policy cancelation

About two weeks ago I was stopped at a mall in mafikeng by a Clientele Life representative who pitched a funeral policy to me, during the pitch he asked to check if I qualify for a policy but somehow a few days later I was debited an amount of R242 which we had not agreed on and I had not received anything that states that I should approve a debit order from Clientele. I have been sending emails and calling since than, but till date my policy haven't been canceled, I haven't received any feedback.

I called customer service to enquire about this and tell them to cancel my policy, but they are not taking my calls. Companies like relay on word-of-mouth and I am going to give you the worst publicity ever.

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Replies (3)
Clientele Life
Clientele Life's reply31 Oct 2020, 17:20
Official
Dear Sibongile M

We confirm receipt of the concerns.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply02 Nov 2020, 16:27
Official
 Dear   Sibongile M 

By now we have sent you an email confirming that we are still in the process of investigating the concerns raised.

We have further confirmed the turn around time for final feedback.  We would like to take this opportunity to sincerely apologize for any inconvenience caused in this regard. 

We trust that you find the above in order.

 Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  

 
Clientele Life
Clientele Life's reply04 Nov 2020, 15:33
Official
Dear Sibongile M 

We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. We confirmed that we will no longer submit any debit orders with your bank and that the refund process was  explained to you accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We however do understand your frustration and apologise for any inconvenience caused.  Should you require any further assistance, please do not hesitate to contact us.  Yours sincerely,  Judith MboweniService Support Specialist 
Clientele Life