Policy and Service Experience

Subject: Urgent Complaint Regarding Policy and Service Experience

I have been a loyal Clientèle customer for 8 years, and while I understand that annual premium increases are expected, I find it extremely disappointing that the payout amount remains disproportionately low compared to the total amount I have paid over the years.

Today, I received two conflicting calls from your consultants—one confirmed that my father’s funeral plan is active, while the other claimed he is not covered. This inconsistency is deeply concerning, especially during such a sensitive time.

What frustrates me even more is that your consultants seem to call for the wrong reasons and are unable to resolve the actual issue. Instead, I am constantly expected to follow up and inquire myself, which is both inconvenient and unacceptable.

Overall, I am very unhappy with the level of service I’ve received. The communication is unprofessional, inconsistent, and lacks clear answers.

I would appreciate urgent clarification on the status of my father’s policy and a formal explanation for the poor service.