SM
Shoki M

1 reviews | Active since Feb 2018

02 Feb 2018, 12:07

Policy activated without consent

I spoke to a Sales Consultant, Solomon for a QUOTATION. He asked for my bank details, claiming that it is for the sole purpose of completing the application. He assured me that this policy will only be activated if/when I instruct Clientele to do so. Needless to say, this policy has been activated, and I am LIVID. What ****gery is this??? I called to deactivate this policy. And based on the reviews ive seen here, you also have a habit of deducting monies without authorisation. I hope this will not happen on my account. Else Solomon and Clientele will deal with a ***** and theft lawsuit.

You clearly have a huge problem in your Sales department and need to deal with it before you lose any credibility you might be left with.

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Replies (2)
Clientele Life
Clientele Life's reply02 Feb 2018, 12:16
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply12 Feb 2018, 13:04
Official

We confirm receipt of the concerns raised.

Our Compliance team has been in contact with the complainant , we confirm that we have provided feedback and also confirmed the solution moving forward.

We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.

Regards,

Compliance Department