MP
Modiehi P
1 reviews | Active since Feb 2022
20 Nov 2023, 11:34
Policy ****
I happen to meet the clientele agent, who told me that I will be getting rewards monthly from clientele and requested my bank card, and asked me to put in my pin and press 1, later that day I got an email from clientele claiming that I've opened a policy with them, I immediately rep**** to the email and explained the matter, and asked them to cancel it because I don't want any policy, last month they debited R140 from my account, I again sent an email asking them to refund my money and cancel the policy, they didn't bother to attend to my matter, today they again debited my R140, I've sent emails, whatsapp the other lady called said someone will call me, till now I haven't got any assistance
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
20 Nov 2023, 12:19Dear Modiehi caroline P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Nov 2023, 12:19
Official
Dear Modiehi caroline P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Nov 2023, 14:26 Dear Modiehi P At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 20h of November. Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply20 Nov 2023, 14:26
Official
Dear Modiehi P At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 20h of November. Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
MP
Modiehi P's updateReviewer Update
22 Nov 2023, 07:52Thank you very much for being loyal, I spoke to a clientele consultant on Monday he was very friendly and promised me that I will get my refund, yesterday I did get my refund of R280, thanks clientele.
MP
Modiehi P's update22 Nov 2023, 07:52
Reviewer Update
Thank you very much for being loyal, I spoke to a clientele consultant on Monday he was very friendly and promised me that I will get my refund, yesterday I did get my refund of R280, thanks clientele.
Clientele Life's replyOfficial
22 Nov 2023, 09:07Dear Modiehi P ,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance, We take pride in rendering Superior Service to our clients, We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance, We take pride in rendering Superior Service to our clients, We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply22 Nov 2023, 09:07
Official
Dear Modiehi P ,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance, We take pride in rendering Superior Service to our clients, We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance, We take pride in rendering Superior Service to our clients, We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life