MM
Maropeng M
1 reviews | Active since Dec 2018
02 Apr 2024, 06:32
Policy
Good morning I canceled clientele policy long time ago,but now im surprised they still deducting my money, I've sand emails to them and someone said is gonna cancell the policy,the sad part is you can't even stop or dispute it over the app,please let them know i want my money back please
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Replies (2)
Clientele Life's replyOfficial
02 Apr 2024, 10:22Dear Maropeng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Apr 2024, 10:22
Official
Dear Maropeng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 Apr 2024, 15:11Dear Maropeng M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that was all you required.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that was all you required.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply02 Apr 2024, 15:11
Official
Dear Maropeng M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that was all you required.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that was all you required.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life