Please stop *****ing from me please.

Tjo please help please Since December 2019 Clientèle has been debiting my acc for a policy I did not take. Spoke to them January they cancelled the policy sent a cancellation confirmation. February they started debiting again seems “I” had taken out another policy. Called them they said my case has been referred to someone higher and that someone would get back to me. Thankfully some did call and told me that I had indeed taken out a policy and they said they have proof and I would only be given that proof once I send an affidavit that states my query. I did that on the same day of that communication and got no reply or response. Called them on Monday 3/08/20 told me that someone would call me within 48hrs and here I am nothing. One thing for sure every time I call they ask for my details and update them in their system. When all this started it seems all the had was my I.d number and banking details - no email - wrong physical address - I don’t know who the beneficiary is -I’ve had to switch banks