MD
Mahesh D

1 reviews | Active since Mar 2009

13 Jun 2016, 08:49

Please stop harrassing me - Clientelle - ***

<p>Recieved a call from Clientelle Life. Im being harrassed with intent. You are not the first party in the last 48 hours.</p> <p>Momentum, Old Mutual, First for Women and Hollard Insurance are also harrassing me.</p> <p>You are acting against the DMA listing that prevents you from doing this.</p> <p>Please can you assist me in sourcing the precise details related to any third party request to contact me.</p> <p>The number used is - ********** 000. I recieved 2 calls.</p> <p> </p> <p> </p>

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Replies (2)
Clientele Life
Clientele Life's reply13 Jun 2016, 11:47
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply21 Jun 2016, 09:45
Official

Thank you for raising your concerns and bringing this matter to our attention.

At the outset we would like to apologise for any inconvenience caused.

We refer to the telephonic discussion with our Investigator (Mapaseka Mokwena) and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the "Do Not Contact" list hosted by the DMA. More information on this can be found at www.dmasa.org.

As per your request, our suppliers will be in contact with you directly to discuss any further concerns you may have.

We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.

Kind Regards,

Elsa Fourie

Compliance