LS
LUYANDA S
1 reviews | Active since Jul 2009
21 Jun 2021, 13:52
Please pay my Encashment
I think Clientele has the worst Customer service in the whole world. Their Call centre Agents drops calls, and you keep calling them and my issue is still not resolved. My policy Matured I want to do Encashment but they are doing the run around. I am trying to imagine the type of management in that place because I believe the staff reflects management.
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Replies (2)
Clientele Life's replyOfficial
21 Jun 2021, 13:56Dear Luyanda S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Jun 2021, 13:56
Official
Dear Luyanda S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Jun 2021, 10:02Dear Luyanda S, We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised. Please note that the ID copy was received and the Encashment was paid on Monday the 21st June. We would like to apologize for any inconvenience you may have experienced when trying to contact us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Recovery Specialist Clientele Life
Clientele Life's reply23 Jun 2021, 10:02
Official
Dear Luyanda S, We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised. Please note that the ID copy was received and the Encashment was paid on Monday the 21st June. We would like to apologize for any inconvenience you may have experienced when trying to contact us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Recovery Specialist Clientele Life