TM
Thabo M
1 reviews | Active since Apr 2021
30 Apr 2021, 12:48
Please help me cancel the policy because I am still a student I can't afford it
I was recently ******* by a clientele sales person to join clientele.the lady told me that she was checking if I qualify for a policy and also said clientele will call me to tell me more about the policy.but clientele never called me they sent me a message saying they will take money from my account I tried to opt out before the due date that they gave me but no luck came my way.clientele took the money that I was supposed to buy school stationery I am still a student and I can't afford the policy please help me by giving me my money back and cancel the policy please..
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
30 Apr 2021, 14:02Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Apr 2021, 14:02
Official
Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
13 May 2021, 11:03Dear Thabo M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct Team
Clientele Life's reply13 May 2021, 11:03
Official
Dear Thabo M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct Team