EB
Eksé'ùMràppér Buthelêzï
1 reviews | Active since Apr 2021
24 Apr 2021, 08:31
Please Help Me
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I recieved an sms from clientele informing me that they will be a debit of R207 without my consent. I tried contacting customer care service with no luck. Today I woke up to R207 taken from my account. Can you please help me cancel this policy and refund me as I am a student and I can't afford it .
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Replies (2)
Clientele Life's replyOfficial
24 Apr 2021, 10:19Dear Eksé'ùMràppér Buthelêzï
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Apr 2021, 10:19
Official
Dear Eksé'ùMràppér Buthelêzï
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Apr 2021, 11:02Dear Eksé'ùMràppér Buthelêzï
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and our Market Conduct has provided you with feedback and provided a solution moving forward. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Regards,Market Conduct
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and our Market Conduct has provided you with feedback and provided a solution moving forward. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Regards,Market Conduct
Clientele Life's reply29 Apr 2021, 11:02
Official
Dear Eksé'ùMràppér Buthelêzï
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and our Market Conduct has provided you with feedback and provided a solution moving forward. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Regards,Market Conduct
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and our Market Conduct has provided you with feedback and provided a solution moving forward. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Regards,Market Conduct