Please Help

I opened a funeral cover with Clientele for my father that was recently diagnosed with stage 4 lung cancer. I was told by the agent named Booitumelo that the first 45 days are free and he would still be fully covered during the first 45 and payment will be deducted after that and she then told me debit has to go of on the 25th of the following month which was fine with me because it was after the 45 days.

They did not only debit a payment of R313 but a Double payment R626 and this 25 days after I opened the funeral cover . to cut things short After numerous phone calls, emails and a whole lot of them messing me around Its been nearly a week and I still haven't received my money after I was promised it would be paid back into my account the next day

All of this after I explained to Numerous agents i am currently unemployed and have to attend to my father and with this covid19 pandemic every cent helps so please don't make my life more difficult than it already is Booitumelo, Banele, Namsa, Daiekho and a other I was to upset to ask about her name. National contact Center *** www.clientele.co.za Complaints arbitrator a clientele.co.za FAIS Ombad ***. Ombadsman ***

I have phoned all the numbers and spoken to these names that was given to me but still I'm not getting the help I need or my money back, all I'm getting are apologies and excuses. My sister is having problems with there clientele legal also they are debiting month after month the moment she needed them they said they can't help her but still want monthly payments