please cancelled my funeral policy and refund my premiums

Item: Clientele Life
Rating: 1
Author: Sibusiso M

i have a funeral policy with clientele that i did not sign for . i have tried to send emails requesting for the policy to be cancelled but i don't get any response and the policy is still active .

i want them to provide me with the copy of the contract i signed because i don't remember buying the policy .

if i don't get any response again regarding this matter i will escalate it to the ombudsman.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

09 Apr 2021, 15:08

Dear Sibusiso M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life

Clientele Life's reply09 Apr 2021, 15:08

Official

Dear Sibusiso M,

We confirm receipt of the concerns raised.

Clientele Life's replyOfficial

04 May 2021, 15:49

Dear Sibusiso M,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have investigated your complaint, however our attempts to contact you to obtain more details to investigate your matter further, were not successful.

Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.

We trust you find this in order.

Regards,

Market Conduct

Clientele Life's reply04 May 2021, 15:49