SS
Surprise S
1 reviews | Active since Dec 2023
23 Dec 2023, 20:28
Please cancel clientele policy and refund my money
Good evening to all hello Pieter reviewers I was approached by clientele agent at Phumlani Mall in Tembisa who asked my personal details and phone number except my banking details. She told me that clientele will phone me to find out if I'm interested in policy. To my surprise -R322 is been debited from my account without my approval yesterday.. I want my cover to be cancelled and my money back. I never thought such a big company can **** people-can also access your bank account.with ID no. and cell number. WHy is it so difficult to cancel debit orders from our bank account while ****mers can easily access and debit from our account. I'm so disappointed disappointed with with clientele.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
27 Dec 2023, 08:54Dear Surprise S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply27 Dec 2023, 08:54
Official
Dear Surprise S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
27 Dec 2023, 11:50Dear Surprise S,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. We hereby confirm that we have conducted the cancellation as well as the cooling-off period refund that applies upon cancellation of your policy. Furthermore, we have requested a refund and communicated the turn around time for payment. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. We hereby confirm that we have conducted the cancellation as well as the cooling-off period refund that applies upon cancellation of your policy. Furthermore, we have requested a refund and communicated the turn around time for payment. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply27 Dec 2023, 11:50
Official
Dear Surprise S,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. We hereby confirm that we have conducted the cancellation as well as the cooling-off period refund that applies upon cancellation of your policy. Furthermore, we have requested a refund and communicated the turn around time for payment. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. We hereby confirm that we have conducted the cancellation as well as the cooling-off period refund that applies upon cancellation of your policy. Furthermore, we have requested a refund and communicated the turn around time for payment. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
SS
Surprise S's updateReviewer Update
27 Dec 2023, 20:33Hellopeter
Is with great pleasure to thank you for helping me to resolve my problem with clientele life. The lady from clientele by the name of Maria Mokhuabane contacted me this afternoon to resolve the problem. She was very helpful and she helped me with the cancellation of the policy which I did not apply, she even advised me not to talk to those people if I'm not interested to prevent such thing to happen in the future. She was very friendly and she gave me enough time to express my anger and how this whole thing affected me financially, she was very patient. I'm recommending her and wish her to handle other cases as mine.i received cancellation letter and refund promise within 10days to my account. . I received active policy PDF dated today 27Dec to my email. I hope this is not going to give me another problem.
Hellopeter - I thank you for this platform and continue to help other people and help businesses to improve their services
Is with great pleasure to thank you for helping me to resolve my problem with clientele life. The lady from clientele by the name of Maria Mokhuabane contacted me this afternoon to resolve the problem. She was very helpful and she helped me with the cancellation of the policy which I did not apply, she even advised me not to talk to those people if I'm not interested to prevent such thing to happen in the future. She was very friendly and she gave me enough time to express my anger and how this whole thing affected me financially, she was very patient. I'm recommending her and wish her to handle other cases as mine.i received cancellation letter and refund promise within 10days to my account. . I received active policy PDF dated today 27Dec to my email. I hope this is not going to give me another problem.
Hellopeter - I thank you for this platform and continue to help other people and help businesses to improve their services
SS
Surprise S's update27 Dec 2023, 20:33
Reviewer Update
Hellopeter
Is with great pleasure to thank you for helping me to resolve my problem with clientele life. The lady from clientele by the name of Maria Mokhuabane contacted me this afternoon to resolve the problem. She was very helpful and she helped me with the cancellation of the policy which I did not apply, she even advised me not to talk to those people if I'm not interested to prevent such thing to happen in the future. She was very friendly and she gave me enough time to express my anger and how this whole thing affected me financially, she was very patient. I'm recommending her and wish her to handle other cases as mine.i received cancellation letter and refund promise within 10days to my account. . I received active policy PDF dated today 27Dec to my email. I hope this is not going to give me another problem.
Hellopeter - I thank you for this platform and continue to help other people and help businesses to improve their services
Is with great pleasure to thank you for helping me to resolve my problem with clientele life. The lady from clientele by the name of Maria Mokhuabane contacted me this afternoon to resolve the problem. She was very helpful and she helped me with the cancellation of the policy which I did not apply, she even advised me not to talk to those people if I'm not interested to prevent such thing to happen in the future. She was very friendly and she gave me enough time to express my anger and how this whole thing affected me financially, she was very patient. I'm recommending her and wish her to handle other cases as mine.i received cancellation letter and refund promise within 10days to my account. . I received active policy PDF dated today 27Dec to my email. I hope this is not going to give me another problem.
Hellopeter - I thank you for this platform and continue to help other people and help businesses to improve their services
SS
Surprise S's updateReviewer Update
27 Dec 2023, 20:50I receved active policy PDF from clientele dated 27Dec today after receiving cancellation letter. I assume that it's the policy that was cancelled because I did not apply for one
SS
Surprise S's update27 Dec 2023, 20:50
Reviewer Update
I receved active policy PDF from clientele dated 27Dec today after receiving cancellation letter. I assume that it's the policy that was cancelled because I did not apply for one
Clientele Life's replyOfficial
28 Dec 2023, 08:10Dear Surprise S,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Dec 2023, 08:10
Official
Dear Surprise S,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life