KL
Karabo L
1 reviews | Active since Mar 2024
25 Mar 2024, 13:18
Please answer me
Clientele is a bad.....bad company guys, I have claimed the money that my grandmother saved for me and they said to me I will be available in 24hrs.....from 20 February till now...I have attached all the documents needed and the consultant said they are all fine even now.... waiting for response....I have been calling maybe hundred times and they always says they escalate it to claims department
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 Mar 2024, 14:06Dear Karabo L,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Mar 2024, 14:06
Official
Dear Karabo L,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
26 Mar 2024, 08:13Dear Karabo L,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department
Clientele Life's reply26 Mar 2024, 08:13
Official
Dear Karabo L,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department