MM
Matimu M
1 reviews | Active since Apr 2021
06 Apr 2021, 17:06
Plea for a cancellation of funeral plolicy!
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested. I'm surprised to find that she actually made me join Clientele funeral policy. I would like it to be terminated as soon as possible!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
07 Apr 2021, 08:12Dear Matimu M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply07 Apr 2021, 08:12
Official
Dear Matimu M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 15:59Dear Matimu M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. You confirmed that you were approached by our ABC consultant and that it was confirmed that you will receive a call to finalise the application process. This is not the correct process and we apologise for the incorrect information that was provided.
The policy has been cancelled and the escalation process has been sent to you via SMS.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards
Market Conduct
Clientele Life's reply04 May 2021, 15:59
Official
Dear Matimu M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. You confirmed that you were approached by our ABC consultant and that it was confirmed that you will receive a call to finalise the application process. This is not the correct process and we apologise for the incorrect information that was provided.
The policy has been cancelled and the escalation process has been sent to you via SMS.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards
Market Conduct