BM
Baphethile M
1 reviews | Active since Jan 2025
07 Jan 2025, 15:40
Plan No. *** i need my Refund now!!!!
I've cancelled my profile for 2 Months now, and its already deducted money from my account. This is straining my way of living as i do not need it anymore. I Cancelled and you confirm that and now i need my refund
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
07 Jan 2025, 15:41Dear Baphethile princess M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Jan 2025, 15:41
Official
Dear Baphethile princess M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
09 Jan 2025, 10:26Dear Baphethile princess M, Thank you for raising your concerns with us. Our attempts to contact you on the number provided number to discuss and address your complaint have been unsuccessful. Please respond to the email we have sent to you with an alternative number or a convenient time to call. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply09 Jan 2025, 10:26
Official
Dear Baphethile princess M, Thank you for raising your concerns with us. Our attempts to contact you on the number provided number to discuss and address your complaint have been unsuccessful. Please respond to the email we have sent to you with an alternative number or a convenient time to call. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
09 Jan 2025, 16:09Dear Baphethile princess M,
Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Perks Plan. As per our phone conversation, we have listened to the call recording from 08 November, 2024, and it demonstrates that you chose to stop the debit for December rather than cancel. We confirm that the plan has been cancelled and there will be no further deductions.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Perks Plan. As per our phone conversation, we have listened to the call recording from 08 November, 2024, and it demonstrates that you chose to stop the debit for December rather than cancel. We confirm that the plan has been cancelled and there will be no further deductions.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply09 Jan 2025, 16:09
Official
Dear Baphethile princess M,
Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Perks Plan. As per our phone conversation, we have listened to the call recording from 08 November, 2024, and it demonstrates that you chose to stop the debit for December rather than cancel. We confirm that the plan has been cancelled and there will be no further deductions.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Perks Plan. As per our phone conversation, we have listened to the call recording from 08 November, 2024, and it demonstrates that you chose to stop the debit for December rather than cancel. We confirm that the plan has been cancelled and there will be no further deductions.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life