Pinky Sithole

I'm having a funeral cover for many years with clientele, when I opened the cover they told me it covers for 20 people then I later brought 20 names to be covered then I was told that my cover only covers for 10 people then I went back to reduce the number I later emailed the list of 10 people that was required then clientele gave me a call to say that was a mistake my cover only covers for one person I told them it was impossible to pay so much for only one person the gentleman said he will investigate and its now after some few years of paying clientele funerals and not getting any call from the gentleman who called me, my dad passed away I wanted to make a claim im now told that I didn't cover my dad as my policy covers for 13 people and I didn't include my dad, I told the lady my story the she told me she'll investigate, of which she did and says according to the telephone call I only covered me and my son, I told her of other telephone calls and she seemed not to be intrested and she said she'll refere my case to emails department and if I'm not happy with the outcome they'll refere it to another department. Its It's sad how they treat their clients which have been with them for years and more than anything I lost my father I don't have an energy to be fighting for such I'm still mourning my dad, what about the debt I'm in, clientele funerals brought me more pain why are they doing this especially at this hard time.its heart breaking enough to loose a parent and for the company I trusted to help me to treat me so bad it's even worse I'm dissappointed and hurt by clientele funerals