NS
Nomaswazi S
1 reviews | Active since Sept 2017
20 Dec 2023, 10:07
Phumzile was not helpful
I requested for a call back for applying a cellphone contract, i then got a call from Akhona Dlomo who instead sold me a policy with clientele and i told her I can’t afford to pay the monthly sub she quoted. The next thing i get a debi check mandate from my bank, today 20 Dec i called customer service and spoke to Phumzile Mmbelele who refused to cancel my service and she was wasting my airtime trying to retain me, I told her i don’t want to be retained because i was sold the policy under false pretence, I requested to speak to her supervisor and she ended the call. The service is pathetic and they force people to sign up to their policy. My policy number is ***
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
20 Dec 2023, 13:58Dear Nomaswazi S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Dec 2023, 13:58
Official
Dear Nomaswazi S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
22 Dec 2023, 09:07Dear Nomaswazi S,
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We have contacted you to let you know the policy was cancelled the same day you spoke to Phumzile, and we have explained why she could not call back when the line was cut. We apologise for any inconvenience experienced.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid within 10 business days counting from the 25th.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We have contacted you to let you know the policy was cancelled the same day you spoke to Phumzile, and we have explained why she could not call back when the line was cut. We apologise for any inconvenience experienced.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid within 10 business days counting from the 25th.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply22 Dec 2023, 09:07
Official
Dear Nomaswazi S,
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We have contacted you to let you know the policy was cancelled the same day you spoke to Phumzile, and we have explained why she could not call back when the line was cut. We apologise for any inconvenience experienced.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid within 10 business days counting from the 25th.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We have contacted you to let you know the policy was cancelled the same day you spoke to Phumzile, and we have explained why she could not call back when the line was cut. We apologise for any inconvenience experienced.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid within 10 business days counting from the 25th.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
NS
Nomaswazi S's updateReviewer Update
03 Jan 2024, 14:36Thank you for your assistance, I’m happy and money was not deducted on our account
NS
Nomaswazi S's update03 Jan 2024, 14:36
Reviewer Update
Thank you for your assistance, I’m happy and money was not deducted on our account
Clientele Life's replyOfficial
03 Jan 2024, 16:01Dear Nomaswazi S,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jan 2024, 16:01
Official
Dear Nomaswazi S,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life