1 reviews | Active since Sept 2017
Phoning on my private number to sell funeral cover despite trying to opt out
Periodically I get machine automated calls selling funeral cover. I have tried just putting the phone down, but this means I just get more calls. I have tried listening to the whole message and then opting out but to no avail. Today I tried pressing 1 so that I could actually tell someone to take me off the system and I was told someone would get back to me. I got a call from Margaret whom I asked to take me off their contacts. She then said she couldn't. I said if she didn't I would refer the call to the ombudsman. Again she said she couldn't and she said I must phone head office. I then got annoyed and asked her who she worked for and she said Clientele so I said then she must be able to organise to have me taken off and again she said I must phone head office. Annoyed, I rep**** that why should I waste my money on a phone call when this should be sorted out by Clientele. With that (while I was still talking) Margaret said good-bye and have a nice afternoon madam and put the phone down on me.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our telephone discussion, the necessary feedback has been provided regarding the phone calls received from our sales consultant.
Furthermore, I confirmed that your details have been removed from our data base therefore you would not receive calls from our sales agents in future.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our telephone discussion, the necessary feedback has been provided regarding the phone calls received from our sales consultant.
Furthermore, I confirmed that your details have been removed from our data base therefore you would not receive calls from our sales agents in future.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
