TVdM
Theresa Van der Merwe
1 reviews | Active since Feb 2019
13 Sept 2021, 11:03
Personal
I am in need of forms to claim for hospitilization. I e mail and they sent me a wattsup number that I unsed but no one responded. I claim on line but still no feedback. I did this in Aug already. You only have 3 months to claim now they are takeing 3 months to respond.
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Replies (2)
Clientele Life's replyOfficial
13 Sept 2021, 11:15Dear Theresa V
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Sept 2021, 11:15
Official
Dear Theresa V
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Sept 2021, 14:42Dear Theresa V,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the above claim query, furthermore explained what caused the delayed assistance.
We would like to apologize with any inconvenience caused and confirm that we will further assist with the claim upon receipt of the required documents.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the above claim query, furthermore explained what caused the delayed assistance.
We would like to apologize with any inconvenience caused and confirm that we will further assist with the claim upon receipt of the required documents.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply14 Sept 2021, 14:42
Official
Dear Theresa V,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the above claim query, furthermore explained what caused the delayed assistance.
We would like to apologize with any inconvenience caused and confirm that we will further assist with the claim upon receipt of the required documents.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the above claim query, furthermore explained what caused the delayed assistance.
We would like to apologize with any inconvenience caused and confirm that we will further assist with the claim upon receipt of the required documents.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life