SM
Sisanda M
1 reviews | Active since Jun 2020
03 Sept 2024, 11:38
Perks ****mers
I was Approached by a Clientele Perks agent under false presenration about getting Free Movie Tickets Next thing Perks Deducted Money On My Bank Account ,I went to the Same person I told them to Cancel we Phoned Clientele On the 7th of August they Dropped the Call on Me when I Said I want to Cancel the policy I want my Money back..Even Today I Spoke with one of their Agents they Dropped the Call again as Soon As I mentioned Cancellation and wanting My Money Back I Will report to the relevant People I want My Money Back From Clientele Perks
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Replies (3)
Clientele Life's replyOfficial
03 Sept 2024, 14:58Dear Sisanda M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply03 Sept 2024, 14:58
Official
Dear Sisanda M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
SM
Sisanda M's updateReviewer Update
04 Sept 2024, 07:49I do not want any Excuses I just want My Money back and I will write a huge complaint to the Ombudsman about Clientele life ,Your Agents are ****** and they are Tarnishing Your Services ..I will not let this thing Go R150 is alot of Money they Should have been Honest not Lie to Clients what they are Doing is wrong They make us Open our banking App little did we know they add things to be Debited ..I was Shocked coz The Lady made me Download an app for those "Free movie tickets" that I never Used
SM
Sisanda M's update04 Sept 2024, 07:49
Reviewer Update
I do not want any Excuses I just want My Money back and I will write a huge complaint to the Ombudsman about Clientele life ,Your Agents are ****** and they are Tarnishing Your Services ..I will not let this thing Go R150 is alot of Money they Should have been Honest not Lie to Clients what they are Doing is wrong They make us Open our banking App little did we know they add things to be Debited ..I was Shocked coz The Lady made me Download an app for those "Free movie tickets" that I never Used
Clientele Life's replyOfficial
16 Sept 2024, 09:19Dear Sisanda M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Best regards,
Clientele Life's reply16 Sept 2024, 09:19
Official
Dear Sisanda M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Best regards,