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Viresh A

1 reviews | Active since Jan 2018

16 Nov 2023, 13:46

Perk **** sales

I have been trying to cancel Clientele Perks since the day it was taken out. Clientele was contacted immediately after I saw that it was just vouchers but the lady I spoke to tried a few times to put me through to their retentions department and I was finally advised that the retentions team would contact me I still have not received any call from their retention team, an email was sent through to Clientele, and still no feedback, I, therefore, found their WhatsApp number and was advised again that I would be transferred to their retention team which I am still waiting for since 1:37 pm today 16/11/2023.

I just want this cancelled and I am at a point where I dont care about speaking to your retentions team.

0
Replies (4)
Clientele Life
Clientele Life's reply16 Nov 2023, 15:18
Official
Dear Viresh A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support  Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply16 Nov 2023, 15:52
Official
 Dear Viresh A
, We confirm that we made contact with you to provide feedback regarding the concerns raised. 

At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  As per our telephonic discussion, we confirm that we have cancelled your Clientele Perks. 

Please note that the letter confirming your policy cancellation has been sent to your email address provided. We would like to apologize for the delay and the inconvenience caused. 

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, 

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life   
VA
Viresh A's update16 Nov 2023, 17:24
Reviewer Update
Thank you Lindokuhle for you professionalism and speedy response.
It's unfortunate that I had to open a Helopeter review to get a response and action to my request.
Thanks once again Lindokuhle!!
Clientele Life
Clientele Life's reply17 Nov 2023, 10:29
Official
Dear Viresh A 
   
Thank you for taking the time to share your experience regarding the quality of our service.
     As a company, we take great pride in providing superior service to our clients.  We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
  
Please do not hesitate to contact us should you have any further queries. 
Yours sincerely, 
  
Lindiwe Mabizela
Service Support Specialist 
Clientele Life