LM
Lethukuthula M
1 reviews | Active since Dec 2023
08 Aug 2024, 18:17
Pensioners are being ****med
Clientele life field agents in Orange farm target pensioners and sign them up for policies. My grandmother had R580 debited from her sassa account 3 times. She called when it first happened to cancel the policy and received communication that it was cancelled however they still continued to take money from her account...
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
12 Aug 2024, 10:28Dear Lethukuthula M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Our attempts to contact you on the provided mobile number for the purpose of discussing and addressing your complaint were unsuccessful.
In order to escalate the query to the relevant department, please respond to the email we have sent with your grandmother's policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Our attempts to contact you on the provided mobile number for the purpose of discussing and addressing your complaint were unsuccessful.
In order to escalate the query to the relevant department, please respond to the email we have sent with your grandmother's policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Aug 2024, 10:28
Official
Dear Lethukuthula M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Our attempts to contact you on the provided mobile number for the purpose of discussing and addressing your complaint were unsuccessful.
In order to escalate the query to the relevant department, please respond to the email we have sent with your grandmother's policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused. Our attempts to contact you on the provided mobile number for the purpose of discussing and addressing your complaint were unsuccessful.
In order to escalate the query to the relevant department, please respond to the email we have sent with your grandmother's policy number, ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
13 Aug 2024, 15:55 Dear Lethukuthula M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact the policy-holder on the numbers we have on record resulted in no success on even day.
Can you please provide us with an alternative number where she can be reached.
Kind regards, Vusumuzi Dlamini Services Recovery Specialist
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact the policy-holder on the numbers we have on record resulted in no success on even day.
Can you please provide us with an alternative number where she can be reached.
Kind regards, Vusumuzi Dlamini Services Recovery Specialist
Clientele Life's reply13 Aug 2024, 15:55
Official
Dear Lethukuthula M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact the policy-holder on the numbers we have on record resulted in no success on even day.
Can you please provide us with an alternative number where she can be reached.
Kind regards, Vusumuzi Dlamini Services Recovery Specialist
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact the policy-holder on the numbers we have on record resulted in no success on even day.
Can you please provide us with an alternative number where she can be reached.
Kind regards, Vusumuzi Dlamini Services Recovery Specialist
Clientele Life's replyOfficial
14 Aug 2024, 10:31 Dear Lethukuthula M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to Miss J Mazibuko on the 14th of August 2024. Furthermore , I have confirmed a Turn Around Time for funds to reflect in her bank account and also informed her that the policy has been cancelled. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to Miss J Mazibuko on the 14th of August 2024. Furthermore , I have confirmed a Turn Around Time for funds to reflect in her bank account and also informed her that the policy has been cancelled. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply14 Aug 2024, 10:31
Official
Dear Lethukuthula M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to Miss J Mazibuko on the 14th of August 2024. Furthermore , I have confirmed a Turn Around Time for funds to reflect in her bank account and also informed her that the policy has been cancelled. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to Miss J Mazibuko on the 14th of August 2024. Furthermore , I have confirmed a Turn Around Time for funds to reflect in her bank account and also informed her that the policy has been cancelled. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life