1 reviews | Active since Jul 2014
Peace of ****
Many years ago my grand father had a funeral policy with Clientele Life. When he passed, Clientele refused to make the payout and said his medical records showed he had Hypertension which he did not disclose. I requested the proof which they refused to provide. I reported them to the Ombudsman and it died a still and quite death. Their add said no medical examination needes. He paid them every single month just for them to come back with such utter nonsens. Years later I suffer from Hypertension - and if I do not have medication I feel horrible. So I sat and thought to myself how did he survive without medication and how did he not drink anything for it throught his life. I went with him to every doctors appointment and never did they mention such. They kept all his installments and did not provide sufficient evidence. Have never recommended them and never will. They take families for a ride to buy in and then leave them without any compensation. If I had the knowledge I have today I would not have stoppend fighting them. He paid for his policy so we could have the "peace of mind" they offered only for me to start off with credit at a young age to bury him. Such sweet wotds...
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Please kindly provide us with the policy number or ID number linked your grandfather's policy, for investigation.
Regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Please kindly provide us with the policy number or ID number linked your grandfather's policy, for investigation.
Regards,
Thank you for the prompt response.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for the prompt response.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We would like to confirm following: · The Lasting Dignity Plan is a Life policy and not a Funeral policy · Pre-existing medical conditions are excluded from cover and therefore the claim was repudiated after investigations, i.e. when the clinical file was received from the hospital · The repudiation of this claim was contested in 2003 by the Ombudsman and based on the information, they agreed with our decision and ruled in our favor Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to confirm following: · The Lasting Dignity Plan is a Life policy and not a Funeral policy · Pre-existing medical conditions are excluded from cover and therefore the claim was repudiated after investigations, i.e. when the clinical file was received from the hospital · The repudiation of this claim was contested in 2003 by the Ombudsman and based on the information, they agreed with our decision and ruled in our favor Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for brushing me off during our telephone conversation. 1 simple request I had was to look at the records to see if the deceased was administered cronic medication and I got brushed off with comments that the matter has been finalized many years ago. Shockingly enough it goes to show the level of service. Well done on keeping it poor. Cudos
Thank you for brushing me off during our telephone conversation. 1 simple request I had was to look at the records to see if the deceased was administered cronic medication and I got brushed off with comments that the matter has been finalized many years ago. Shockingly enough it goes to show the level of service. Well done on keeping it poor. Cudos
